The following sets out our terms and conditions regarding:
B. Supply of Goods
C. Privacy Policy
The terms and conditions apply to all users of this website and to all purchasers of goods (“you”) from Wheel&Barrow (“we” or “us”). By using this website, you agree to be bound by these terms and conditions.
Copyright
Trade marks
Your use of the website
Disclaimer
Linked websites
Security
Cookies
Copyright
This website is our copyright property.
You may view this site and electronically copy or print hard copies or parts of this site for your personal, non-commercial use only. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this site without our written permission.
Trade marks
This website contains registered and other trade marks belonging to Wheel&Barrow.
Except with our prior written approval, we do not authorise the grant of any licence or right to use those trade marks.
Your use of the website
While using our website, you agree not to interfere with or attempt to interfere with the proper working of the site or any transaction being conducted on the website or to gain unauthorised access to any part of the website.
Disclaimer
We not responsible to you or anybody else for any loss incurred in relation to your use of this website. Your use of this site is at your own risk.
We make no express or implied representations or warranties of any kind as to the operation of this site or any information, goods or services offered on this site, except to the extent that such obligation cannot be excluded at law.
We do not warrant that your use of the website will be uninterrupted or free from defects and viruses or that the information provided will be current. We are not liable to you or anyone else if your computer system is in any way damaged or affected by your use of this website.
To the extent permitted by law, we exclude all liability for any loss or damage (including without limitation indirect, special, punitive or consequential loss or damage) arising from the use or reliance on this website whether or not caused by a negligent act or omission.
Linked websites
This site may contain links to third party websites for your convenience only and do not indicate an endorsement by Wheel&Barrow of those sites or the products/services offered on those sites.
We take no responsibility for the content or use of those sites and you enter linked sites at your own risk.
Security
To protect your personal information, we use the Secure Sockets Layer protocol (SSL). If your browser does not support SSL, or if you are connecting to the Internet from behind a firewall, pages may not display correctly. If that is the case, please note that you may not be able to use this website.
The Wheel&Barrow website uses international grade SSL encryption to protect the page you've requested and any information you send against interception by a third party. Information regarding the SSL certificate can be found at:
http://www.geotrust.com.
The security of your personal information is important to us. When you enter sensitive information (such as credit card details), we encrypt that information using SSL technology and we have no ability to view those details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However no method of transmission over the internet or method of electronic storage is 100% secure. Therefore we are not able to guarantee its absolute security.
Cookies
To provide you with the best possible service, the Wheel&Barrow website uses cookies. Cookies are a type of file sent from our server to your PC. The cookies do not run programs on your PC or search or change your personal information. They can only be read by the server that sends them and cannot be accessed by third parties. You can set your PC to notify you when cookies are received or to refuse cookies. However, if you do not accept cookies you may not be able to use many of the features of our website to full advantage.
B. Supply of Goods
Ordering options
Payment methods
Product availability
Delivery details
Pricing
Refund & exchanges
Conditions of sale
Ordering options
On-line secure ordering
Wheel&Barrow offer a secure and easy means of ordering on-line. Simply click on the “Add to Cart” button to select a product and then you can add and remove products as you like. To complete your order, simply select the “Checkout” button and follow the steps. You will require your postage and credit card payment details to complete the order.
We use the latest in SSL (Secure Sockets Layer) technology to ensure that your personal and order details are encrypted so that the information cannot be read when in transit.
Email
Alternatively you may elect to email us at order@wheelandbarrow.com.au with your order request or other enquiries and we will get back to you as soon as possible. If ordering, please complete the Order Form and email to us.
Fax or mail order
To order via fax or mail, please download and complete the Order Form and fax/mail it to us at:
Wheel&Barrow Homewares
PO Box 636
Salisbury South DC SA 5106
162 Cross Keys Road
Salisbury South SA 5106
Phone: (08) 8464 6000
Fax: (08) 8464 6099
Telephone order
We are happy to take you orders and handle your inquiries over the phone on (08) 8464 6000 9am-5pm Monday to Friday CST.
Payment methods
All prices are quoted in Australian dollars including GST.
We accept Mastercard, Visa, Bankcard, Diners and American Express through our secure on-line payment system.
We also accept cheque or money orders for mail, fax, phone and email orders. Orders paid by cheque will only be processed once cleared funds are received.
Prices exclude freight/postage/handling charges. These will be calculated based on your completed order and destination and will be advised to you prior to payment and included with your purchase cost.
Product availability
We endeavour to have all our products in stock. Should you place an order for an item that is regrettably out of stock or discontinued, we will contact you as soon as possible.
Whilst most products displayed on this website are available at Wheel&Barrow stores, they may not necessarily be available at all our stores. Please ask our store staff if you are looking for a particular product and they will endeavour to locate it for you.
Delivery details
Charges
All purchases in Australia from our online catalogue, will be charged as follows:
- Wheel&Barrow will cover the standard shipping cost of all orders over the value of $150*
- Orders under the value of $150 will incur a flat rate of $12.95
- Some items may incur a specific shipping charge due to the excessive weight, size or fragility of the item. This will be clearly marked on the product page & shopping cart.
We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises.
If you are ordering from outside of Australia final freight fees will need to be calculated and confirmation sent to you for payment prior to shipping.
*Not for corporate orders, Wheel&Barrow reserves the right to refuse delivery, in this case the customer will be contacted and options discussed.
Timing of delivery
Online orders to be delivered within Australia should be received within three to five business days. International orders will take longer and depend on the destination point.
We will endeavour to deliver goods to you on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase. Delivery is deemed to occur when goods are delivered to your nominated delivery point.
Christmas Delivery Information
To ensure delivery before Christmas please place orders before Tuesday 20th December for SA, VIC, NSW, ACT & QLD. Place orders before Friday 16th December for WAS, TAS, NT & Regional.
Person to be at delivery point
If it is not possible to have a person at the nominated address to receive the goods, you must nominate a place where the goods can be left. Any items left at this location are your own responsibility, and will not be replaced if damaged or stolen.
We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.
Delivery point information
You agree to provide all relevant details regarding access to the delivery point such as whether there are stairs, elevators, steep driveway and you acknowledge that we will not be held responsible if those details are incomplete or inaccurate.
Pricing
We take great care to ensure that our pricing is accurate and current. We reserve the right to alter and update our pricing and delivery charges at anytime.
Prices on this website and in-store may differ. Prices shown on the website apply to goods purchased on-line only.
If we need to order an item in for you, the price shown may no longer be current as new stock shipments may have different prices. We will inform you of the new price and seek your instructions before proceeding.
Refund & exchanges
We have carefully selected our products for sale, however if you are not happy with your purchase or the product is faulty or damaged, you may return the purchased item in an unused condition and in original packaging within 14 days of receipt and we will provide a full product refund (delivery costs excluded). Please include your receipt as proof of purchase and your return address so that we can process the return promptly.
Alternatively you may elect to exchange your product for another of the same value. We reserve the right to charge return freight for any replacement product.
Conditions of sale
Any goods offered for sale on this website are only sold at the time we process and despatch the order and not at the time of providing a conformation of receipt of the order. If there are any difficulties with your order, we will contact you as soon as possible.
All products remain the property of Wheel&Barrow until they are paid for in full. We are not required to deliver to you until full payment is received.
We do not have any liability to you arising from the supply of products except that we shall provide you with a refund or replace products if there are any defects. All other warranties and representations are excluded to the extent permitted at law.
Our liability for any claim related to the supply of goods by us is limited to the cost paid by you for the purchase of those goods except where otherwise provided at law. To the extent permitted by law, you release us from all other liabilities whether in contract, tort or otherwise for any loss, damage, expense of any kind arising directly or indirectly out of the supply of the goods.
We reserve the right to alter these terms and conditions at any time.
C. Privacy Policy
Wheel&Barrow are committed to maintaining the privacy of our customers. Your personal details are handled and stored sensitively and securely.
Any credit card details you provide are encrypted for additional security. We have no ability to view your banking details.
The amount of information we collect about you depends on how you use our website and how much information you elect to provide.
When you visit our website, we automatically record your server address, domain name, the date and time of your visit and the information downloaded. We use this information to assist us in better understanding the interests and preferences of our customers, aimed at providing you with a more tailored service.
If you provide personal information, those details are stored securely and may be used to send you marketing material and for statistical purposes. However, Wheel&Barrow cannot warrant the security of any information sent over the internet to us and we are not responsible for circumstances where that information is accessed without authorisation.
Personal information will not be intentionally disclosed outside of our organisation (or related entities) without your consent, except where we are required or permitted to do so at law.
We will only permit your personal information to be accessed by authorised personnel and we will take reasonable steps to ensure your personal information is accurate and up to date and protected from risks such as unauthorised access, modification or disclosure.
If at anytime you would like to remove your personal details from our database, or you have any queries regarding our Terms of Use or Privacy Policy, please contact us on (08) 8241 7077.
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